Refund & Resolution Policy

Last updated in January 2026

At Clean & Green Wirral, we take pride in providing high-quality cleaning and gardening services. If you’re not happy with the service you’ve received, we’re committed to putting things right in a fair and reasonable way.

1. Services covered

This policy applies to all services we provide, including but not limited to:

Cleaning (End of tenancy, domestic, etc.)
Garden maintenance & tidies
Property clearances

2. Cancellations and refunds

Cancellations (by you):

You may cancel your booking up to 48 hours before the scheduled service time without charge.
Cancellations made less than 48 hours in advance may be subject to a cancellation fee (up to 50% of the agreed price) to cover time lost.

Cancellations (by us):

If we have to cancel for any reason, you’ll be given the option to reschedule or receive a full refund.

Deposits for Material-Based Work:

For certain jobs (e.g. turfing or other work requiring upfront material costs), we may require a deposit or partial payment in advance to secure the booking and purchase materials. This deposit is non-refundable once materials have been ordered, unless agreed otherwise.

3. Unsatisfactory service

If you’re not satisfied with the service provided:

Please contact us within 48 hours of the service being completed and explain the issue clearly.

Our approach to resolving issues:

In line with consumer law, our first step will always be to offer a free return visit to correct or complete the work where this is reasonable and practical.
We must be given a reasonable opportunity to put things right.

Refunds:
A partial or full refund will only be considered if:

The issue cannot reasonably be corrected, or
A return visit would cause significant inconvenience or is not appropriate in the circumstances.
Refunds are assessed on a case-by-case basis and will reflect the nature of the issue and the work carried out.

We do not offer refunds for issues reported after 48 hours, except in exceptional circumstances.

4. No show or access issues

If we arrive at the property and cannot gain access due to circumstances beyond our control (for example, locked gates or no one being home), and we have not been informed in advance, we reserve the right to charge up to 100% of the booking fee to cover lost time and travel.

5. How to raise a concern

To report an issue or discuss a resolution, please contact us via the details provided on our website. We aim to respond promptly and work with you to resolve any concerns fairly.

📧 Email: chapmanclarkcleanandgreen@gmail.com
📞 Phone: 07528 919029 or 07727 730578

Refund & Resolution Policy

Last updated in January 2026

At Clean & Green Wirral, we take pride in providing high-quality cleaning and gardening services. If you’re not happy with the service you’ve received, we’re committed to putting things right in a fair and reasonable way.

1. Services covered

This policy applies to all services we provide, including but not limited to:

Cleaning (End of tenancy, domestic, etc.)

Garden maintenance & tidies

Property clearances

2. Cancellations and refunds

Cancellations (by you):

You may cancel your booking up to 48 hours before the scheduled service time without charge.

Cancellations made less than 48 hours in advance may be subject to a cancellation fee (up to 50% of the agreed price) to cover time lost.

Cancellations (by us):

If we have to cancel for any reason, you’ll be given the option to reschedule or receive a full refund.

​ Deposits for Material-Based Work:

For certain jobs (e.g. turfing or other work requiring upfront material costs), we may require a deposit or partial payment in advance to secure the booking and purchase materials. This deposit is non-refundable once materials have been ordered, unless agreed otherwise.

3. Unsatisfactory service

If you’re not satisfied with the service provided:

Please contact us within 48 hours of the service being completed and explain the issue clearly.

​ Our approach to resolving issues:

In line with consumer law, our first step will always be to offer a free return visit to correct or complete the work where this is reasonable and practical.

We must be given a reasonable opportunity to put things right.

Refunds: A partial or full refund will only be considered if:

The issue cannot reasonably be corrected, or

A return visit would cause significant inconvenience or is not appropriate in the circumstances.