Refund Policy

Last updated in July 2025

At Clean & Green Wirral, we aim to provide high-quality work and excellent customer service. If you’re not happy with the service you’ve received, we want to make it right.

1. Services covered

This refund policy applies to all services provided by us, including:

Cleaning (End of tenancy, domestic, etc.)
Garden maintenance
Property clearances

2. Cancellations and refunds

Cancellations (by you):

You may cancel your booking up to 48 hours before the scheduled service time without charge.
Cancellations made less than 48 hours in advance may be subject to a cancellation fee (up to 50% of the agreed price) to cover time lost.

Cancellations (by us):

If we have to cancel for any reason, you’ll be given the option to reschedule or receive a full refund.

Deposits for Material-Based Work:

For certain jobs (e.g. turfing or other work requiring upfront material costs), we may require a deposit or partial payment in advance to secure the booking and purchase materials. This deposit is non-refundable once materials have been ordered, unless agreed otherwise.

3. Unsatisfactory service

If you’re not satisfied with the service provided:

Please contact us within 48 hours of the service being completed.
We’ll do our best to resolve the issue, which may include:
- A free return visit to correct the issue
- A partial or full refund, depending on the circumstances

We do not issue refunds for issues reported after 48 hours unless there are exceptional circumstances.

4. No show or access issues

If we arrive and cannot gain access due to circumstances beyond our control (e.g., no one is home, locked gates), and you haven’t informed us, we may charge up to 100% of the booking fee to cover lost time and travel.

5. How to request a refund

To request a refund or discuss an issue, please contact:

📧 Email: chapmanclarkcleanandgreen@gmail.com

📞 Phone: 07528 919029 or 07727 730578